The Team at Product Shop International have been involved in the importation, distribution, sales and
marketing of LCD Monitors, displays, televisions and other electronic equipment for many
years and are now expanding their range to cover other sectors.
They therefore can now offer a range of quality display products to many diverse, but distinct
Having worked with major high street multiples and blue chip companies, Product Shop International
are investing in people and market research to ensure that they bring to you exactly what
you need - at an affordable and competitive price. They also bring to you assurance, not only in the
product propositioning on offer, but also assurance in product quality with all products
supported not only by the manufacturer, but also by thier own internal expertise.
They can also assure you of quality in all spares, service, distribution and customer liaison.
In fact, a total service which you can rely on.
Product Shop International although expanding rapidly does encompass a core body of people,
whose knowledge and expertise within the electronic & Hi-Tech markets are almost second
to none, having worked with some of the best well-known Companies and brand names in the world.
The possibilities offered here are almost endless. Whether it's Monitors for use with
Security monitoring systems, reverse viewing for Vehicles, in hotel rooms or conference halls for
presentations or perhaps exhibition displays we have the range for you. At home or within an office
environment the range is also ideally used with computers, TV, video or camcorders.
Simply put, Product Shop International would like to hear from you to discuss your requirements.
And all of this from just one supplier!
You can contact us via the following methods, any will do, as we would gladly like to hear
from you, whatever your enquiry is about.
Opening Hours: Monday - Thursday: 09:00-17:00hrs. Friday: 09:00- 16:00hrs. Saturday & Sunday: Closed.
For Sales enquiries contact: firstname.lastname@example.org
For General & Technical matters contact: email@example.com
Comments or problems about our Web site: firstname.lastname@example.org
To speak to a human (I use the term lightly):- Telephone: 0844 800 4433 or 01635 278888.
For International callers use: +44 844 800 4433 or +44 1635 278888.
Fax: After not receiveing a Fax for some years we have taken it out. Sorry.
To write to us at:
Product Shop International Ltd., Unit 2, Whitway Farm, Winchester Road, Whitway, Burghclere, RG20 9LE. UK.
Please Do not return products to this address without a RMA number as they will be refused. See "Returns Policy" in the above menu.
We aim to dispatch all products the same day, if we have received your order by 15:30hrs, if after its the following day.
For UK parcel deliveries we use a Next Day Carrier service and for the smaller items Royal Mail
recorded delivery. All deliveries will have to be signed for but Please remenber to sign "Unchecked".
When the goods have left us we advise you by e-mail with any tracking information together with the invoice.
We use Royal Mail Air parcel post for small items Please allow 7-10 days for receipt. For heavy
or large items we use Air freight or Road freight please ask for details on charges while placing your order.
Just contact us with the delivery address and order information and we can prepare a quote.
We advise you by e-mail when it has been despatched with any tracking information together with the invoice.
Shortages and damaged items.
All shortages or products received damaged must be notified to us in writing within 24 hours of receipt. See "Contact Us" page for details.
Please quote our full reference number and the exact problem. It is essential to keep all
packaging for inspection as it may be required by the carrier. It is usefull to take photo's of any damage.
Please ensure that you always sign for the goods as "Unchecked" as no claim can be entertained without it.
Non Delivery. For UK deliveries if you have not received your products at least 2 days after receiving your invoice please contact us. For overseas deliveries please leave 7 days.
Our Sales Policy at Product shop International, is to supply 1st Class products
with a 1st Class Service with minimum effort on your part. Supplies at there best!
Our Guarantee All products purchased at Product shop International are fully guaranteed
against a manufacturing failure. This does not mean if you or your customer blows the unit
up, we will repair it free under warranty. (see the product sheet for length of guarantee, if not stated it is return to base,
1 year parts & labour).
The guarantee starts from the date of dispatch of the product. Please keep your invoice as proof of purchase,
as without it, a free of charge warranty repair or exchange can not be carried out. Please see above our returns policy for details.
All units with the serial number removed will be treated as NON warranty.
Our Price Policy All prices are subject to alteration without prior notification. Saying that, we try to give at
least 30 days notice of any Price changes, unless the US$ Dollar has moved by more that 3%. In these cases which are
rare, the Price changes are with immediate effect. All official quotations are held for 30 days. If the price has changed
we will advise you in advance of shipping. All prices that we quote are VAT EXCLUSIVE and where applicable UK VAT will
be added to all orders.
Supply to NON EC Member states or any business with a Valid European Members VAT number will be VAT free. All
others will be charged the applicable UK VAT rate. UK Mainland Delivery charges are extra except if the order is over
All non UK mainland orders the delivery charges will be quoted on an x-works basis.
Product Availability We spend a lot of time and effort to ensure the products featured are in
stock or if direct delivery the manufacturer has stock. However sometimes this may not occur mainly due to a
product being very popular and in these cases we may occasionally go out of stock.
When we are aware of this we will advise you as soon as practically possible, of when the product will be available.
Product descriptions, specifications and images The information included on our site has been supplied
by the manufacturer or their agent. We do check all we can, but No claim to accuracy of these statements and No
liability is accepted by Product Shop International Ltd for any mistakes arising.
We do on occasion use similar images when the correct one is not available E&OE.
Please note that all items on this site are covered by Copyright and permission is required in writing
to download any information or images.
Our Returns Policy In all honesty we find that very little actually goes wrong with our carefully
selected high quality products. We find that when a customer has purchased an item which
is new to them, they unfortunately do not read the instructions and try to
operate it themselves, thinking they know best. (with men it's some macho thing not to
read the book). Frustration then arrises because it does not work and the equipment is blamed,
on some occasions the item has actually been damaged in the process of experimentation. However 98% of the
time the equipment is working perfectly. So please read the instructions first. If you do believe it's not working
properly please telephone us (see "Contact us" in the above menu) or
send an e-mail to email@example.com
with FULL details and our technical team will advise.
We reserve the right to charge for units sent back that are damged through miss-use or found to be fault free.
We do not accept any products back, unless they are faulty, except if agreed previously in writing.
If acceptance has been agreed (and the unit and packaging is in Mint condition) a minimum 20% restocking fee will be applied.
Do not send it back to us as without a returns authorization number (RMA) on the outside
of the parcel as it will be refused.
Also at the time we issue the number we will tell you the address it should be returned to.
Environmental Policy. Issue Date: 01/09/2008. Executive Summary
This policy standard describes the way that environmental management is to be performed throughout Product Shop
International Ltd. It sets out the aims and objectives and the documentary framework for the management of the
environment as defined in the Health and Safety and environment policy statement set out by Product Shop
Product Shop International Ltd's objective with regard to the environment is to ensure that we understand and
effectively manage the actual and potential environmental impact from the activities that we do. We will comply
with all the legal requirements in areas where we carry out our business to prevent damage to the environment.
We will achieve and demonstrate sound environmental performance through the identification and control of the
impacts of our activities and services on the environmental consistent with the overall environmental policy and
This Environmental Management Policy Standard is concerned with achieving and demonstrating sound environmental
performance through the identification and control of the impacts of our activities and services on the
environment consistent with our environmental policy and objectives.
Through the implementation of this policy standard business units will be provided with the assurance that their
performance meets and will continue to meet their legal and policy requirements.
Commitment and Objectives
Product Shop International Ltd's objective with regard to the environment is to ensure that we understand and
effectively manage the actual potential environmental impact of out activities. Our operations will be conducted
with due consideration being given to sustainability and the limited use of natural resources. We will comply
with all the legal requirements in areas where we can carry out our business to prevent damage to the environment.
Our commitment extends to all our activities, which have the potential to adversely effect damage to the environment.
We aim to prevent environmental damage, minimise energy and resource usage and ensure that the principles of
sustainable development are operated throughout Product Shop International Ltd operations.
We will therefore:
a) Identify the significant environmental aspects and impacts from current and relevant past activities and
services and where we have direct control or can be expected to have an influence, implement an appropriate
environmental management system.
b) Minimise and where reasonably practical eliminate any adverse impact on the environment arising from the
activities of the business.
c) Minimise the use of energy, resources consumed and waste produced while undertaking our business activities
in a safe professional manner.
d) Support the reduction, reuse and recycling of materials and ensure the legal disposal of all waste arising
from the activities of the business.
e) Comply with the legal requirements and where appropriate go beyond compliance, with the minimum environmental
requirements of legislative bodies and our customers.
f) Make appropriate resources available to manage the environment and ensure human resource roles, responsibilities
and authorities are defined.
g) Ensure that all staff, whose work may create a significant impact upon the environment, are provided with
adequate and appropriate information and training, and are competent in environmental matters.
h) Inform and train our staff in understanding and fulfilling their environmental responsibilities and those of
i) Establish and measure environmental performance against objectives and or targets.
j) Regularly review our environmental management system at a senior management level with a view to continually
improving our environmental performance.
Product Shop international's Senior managers are committed to improved environmental performance through the
issue of policies and objectives, which highlight management of the environment and the need to ensure compliance
with environmental requirements.
Product Shop International facilitates a culture of environmental stewardship and sustainable development
through the recognition, of the impacts of its activities and service provisions on environmental conditions and
the adoption of practices that eliminate or reduce environmental impacts and where predictable generate positive
We will ensure that wherever we are operating and whatever activity, we will do everything possible to prevent
pollution of the environment, minimise the use of energy, conserve natural resources and reduce waste.
The primary focus for environmental management rests within the business unit, ensuring that all significant
environmental aspects and impacts are identified and satisfactorily dealt with and employee input is sought.
Personnel are assigned the accountability and responsibility to address environmental performance.
Where activities are subject to legal control and statutory legislation it is the responsibility of those
managing the operation to make themselves fully conversant with such controls and legislation and to take such
steps as may be necessary to ensure compliance.
Environmental Management System
All business units and divisions within Product Shop International Ltd will operate an effective Environmental
Management System appropriate to their business based on the latest requirements of ISO14001. Where we are not
full in control of the operating environment, environmental management may be met through operating to their
environmental management system.
The Environmental Management System will ensure that the significant environmental aspects and impacts of the
business units activities and services are identified, taking into account planned new developments and
applicable to legal requirements and how these requirements apply to the environmental aspects are also
Objectives and targets for the improvement of environmental performance are to be established along with a
programme for the achievement.
Environmental Management Operation
Resources essential to the operation and improvement of the management system will be provided and all staff will
have clearly defined roles, responsibilities and authorities.
Staff will be adequately trained and competent to carry out the tasks they are required to do. Staff and others
working on behalf of the company will be aware of the significant environmental aspects and related actual or
potential impacts associated with their work.
Business units will plan those operations that are associated with identified significant environmental aspects
and ensure they are carried out under controlled conditions.
Management will ensure that when obtaining services from external sources such as contractors, those contractors
have a sound understanding of environmental issues, recognising their potential for causing environmental damage.
Products and materials purchased should be from sustainable sources with an emphasis on using recycled materials
Business department managers will identify potential emergency situations and potential accidents that can have
an impact on the environment and how it will respond to them. All incidents will be attended to immediately they
occur with the aim of containing any environmental damage thereby reducing the effects to a minimum. Emergency
procedures will be clearly defined, established and regularly practised wherever there is high risk of causing
significant environmental impact. All incidents will be reported, recorded and thoroughly investigated.
Where we operate within our Environmental management System all business will undertake:
a) Environmental Surveys will be carried out upon initial acquisition of the site/ contract to identify potential
problems that could lead to environmental damage.
b) Environmental Monitoring will consist of a regular programme of audits of the Environmental Management System.
c) Environmental records will be a requirement of the environmental Management System and they will form the
basis for providing assurance to the business and the corporate Assurance group of the effectiveness of the
d) Risk Assessment will form an integral part of the Environmental Management System and with due consideration
being given to the environmental aspects and impacts, the corrective/control measures being applied proactively
will reduce the likely hood of adverse environmental impact.
e) Management Review will be carried out at planned intervals by top management to ensure the continuing
suitability, adequacy and effectiveness of the environmental management system. The outputs from management
reviews will include any decisions and actions consistent with the commitment to continual improvement.
Responsibility and Authority
This policy standard is issued under the Development Manager of Product Shop International; responsibility for
the implementation is set out below:
a) Responsibility of the achievement of this policy lies with the Management team.
b) Management are responsible for the implementation of this policy in everyday work and ensure that resources
essential to the effective implementation for this policy standard.
c) All staff are responsible for the ownership and undertaking of their environmental management functions in
accordance with the Policy standard and for its implementation within the framework of Product Shop
International's procedures and directives.
Evidence and Compliance
To demonstrate compliance with this policy Standard, the following documentation is to be available for audit:
This Environmental Policy Standard.
Related policy Statements and procedures.
Environmental Management Systems.
Certificates for all Factories of Quality standards and Environmental Products for example RoHS and WEEE compliances.
The following are procedures that Product Shop International Ltd comply with to adhere to the requirements
of the Environmental Policy Standard.
a) Minimise Waste
Reducing the use of consumable materials and Re-using them.
Reusing paper and materials for packing.
Recycling paper, plastics, cardboard and printer cartridges.
b) Minimise Energy
Switching off unused appliances.
Car sharing where possible.
c) Minimise impact of our interventions
Identify environmental issues advising staff and client.
Quality Management Policy
Issue Date: 01/09/2008 Executive summary.
Product Shop International is committed to implementing appropriate quality management systems and processes
to enable the delivery of the highest practicable, quality products and services. The overall quality objective
is to ensure that Product Shop International Ltd deliver a consistently high level of service throughout our
extensive and diverse business worldwide.
A Quality Management System will provide the framework for continual improvement and thus increase probability
of enhancing customer satisfaction of other interested parties. It will effectively provide the company and its
customers with the confidence that the provision of service and products will be delivered consistently to
predetermined high standards.
We all share the responsibility for the delivery of high quality products and services and for the continual
improvement. Long-term relationships require, on going commitment to achieving business excellence.
This Quality Management Policy Standard sets out a framework for the development and implementation of a Quality
Management System to meet the requirements of the Product Shop International Ltd's Management system.
This Policy Standard is applicable to all activities undertaken by Product Shop International.
This Policy Standard is issued under the authority of the Development Manager of Product Shop International Ltd.
Objective and Commitment
The overall quality objective is to ensure that Product Shop International Ltd delivers consistent high levels
of service throughout our extensive and diverse business worldwide.
Product Shop International Ltd is committed to implementing appropriate quality management systems and
processes to enable the delivery of the highest practicable quality products and services.
We will therefore:
a) Clearly understand the current and potential future requirements and expectations of our customers.
b) Work closely with our customers and suppliers to achieve business and quality objectives.
c) Deliver products and services of the highest practicable quality, reliability and consistency that meet our
d) Implement quality management in a systemic and planned way through the application of management systems that
support the delivery of the business plan.
e) Educate and train our staff to support the delivery of high quality work.
f) Establish and measure performance and customer satisfaction against appropriate quality objectives and/or
g) Measure at an appropriate level service performance and customer satisfaction.
h) Continually review and improve our process and levels of service.
We all share responsibility for the delivery of high quality products and services and for continual improvement.
Long term relationships require on going commitment to achieving business excellence.
As a company, we pride ourselves on the delivery to our customers of products and services that are of high
quality. The implementation of a Quality Management System will enable the company to analyse customer
requirements, define processes that will contribute to the achievement of a products or service that is
acceptable to the customer and it will keep those processes under control.
A Quality Management System will provide the framework for continual improvement and thus increase the
probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will
effectively provide the company and its customers with the confidence that the provision of service and
products will be delivered consistently to the predetermined high standards.
Quality management systems can assist organisations in enhancing customer satisfaction and contribute directly
to company growth.
Quality management Statements
Operating companies will, as an integral part of the management business, develop and implement appropriate
quality management systems that address the following elements.
a) Quality management- ensuring a formalised, explicit and proactive approach to systematic business management
in meeting its many responsibilities within the provision of business and operating in respect of all business
services that are under Product Shop International's Managerial control. It will include, as its foundation,
a statement of quality policy defining the business units, fundamental approach to managing quality. It will
be based upon common principles which will enable the company to identify its strengths and weaknesses,
provide for valuation against generic models and external recognition, provide a basis for continual
b) Quality responsibility - ensures that everyone involved in the quality aspects of the business has clearly
defined responsibilities and that managers are responsible for the quality performance of their organisation.
c) Quality priority - ensures that it is recognised that the quality issues do not take precedence over health,
safety or environmental issues, rather than quality management system actively supports those management
d) Quality Objective - ensuring that while supporting the business service, the principal quality objective is
to set the standards that will deliver a consistently high quality of work throughout the business activities,
thus ensuring customer satisfaction and continual improvement in the level of service provision.
Within the operation of the Quality Management Systems, the business will ensure:
a) Competency - Staff are adequately trained. Motivated and competent for the job they are required to do.
b) Quality management responsibility - A Quality manager is identified with organisational responsibility, for
the development and maintenance of the Quality Management System and is responsible for reporting to the
highest organisational level of the business.
c) External Services - The selection and approval of externally provided services will be controlled by the
quality management system procedures, thus ensuring that the companies health, safety and environmental
culture is not compromised and staff, customers and third parties are not put at risk. Provision of these
external services will be subject to regular review.
d) Quality Failings - All failing of the Quality Management System which have or could have resulted in
non-compliance with the associated standard will be investigated and corrected at the earliest opportunity.
This action recognises that serious non-compliance could compromise the very management systems that the
Quality Management System was designed to control and could result in removal of certification by the
Within the operation of the Quality Management System, the business will ensure that:
a) Quality Audits - are carried out by internal auditors. These audits will be subject to a planned schedule
that will audit all the management systems against the requirements of the relevant standards. All audits
will produce a detailed report identifying any areas of non-compliance and specifying the corrective action
b) Quality Records - are to be maintained throughout the Quality Management System operation, as a basis for
providing quality assurance to all associated with, responsible for/or dependant upon the business provided,
and to the corporate Assurance Group and/or accreditation body.
Within the operation of the Quality Management System, the companies involved in the business or business
activity will ensure that:
a) Training - Appropriate training is provided to all those involved in the operation in support of the quality
b) Lesson Dissemination - Lessons arising from quality audits/ assessments are disseminated widely within the
organisation at management and operational levels.
c) Quality improvement - All staff are actively encouraged to propose solutions to improve both the Quality
management System and the quality of service delivery within the business.
Responsibility and Authority
This policy standard is issued under the authority of the Development Manager, Product Shop International Ltd.
a) Responsibility for the achievement of this policy standard rests with the Management team.
b) Management are responsible for implementing the policy standard, monitoring its implementation in the
everyday activities of the business.
c) All staff are responsible, for the ownership and undertaking of their quality management functions in
accordance with this policy standard and for its implementation within the framework of Product Shop
International Ltd's procedures and directives.
Equal Opportunities Policy Issue Date: 01/09/2008.
The aim of this document is to ensure that everyone within Product Shop international Ltd is treated on the basis of their own individual merits and abilities regardless of Race, Religion, Sex, Disability, Age, Sexual Orientation, Political belief or Social Origin.
It Specifically addresses - Equal treatment of Job Applicants
All round Training to ensure no discrimination
Responsible adjustments for those with Disabilities
Promotion of equality
Zero tolerance to harassment, bullying or other unwanted behaviour.
All employees are responsible for ensuring that this policy standard is effective.
This policy standards sets out the detailed requirements and minimum levels of achievement necessary to implement
the equal opportunity elements of product Shop International Ltd. Specifically it addresses the expectation that
in every working relationship we ensure equality of opportunity, honour the rights of individuals and foster
partnership and trust.
The aim of this document is to ensure that everyone within Product Shop international Ltd is treated on the basis
of their own individual merits and abilities regardless of Race, Religion, Sex, Disability, Age, Sexual
Orientation, Political belief or Social Origin.
Product Shop International is committed to ensuring that:
a) Our polices and procedures are aligned with legislation and follow best practice as determined by relevant
bodies in the country in which we operate. In the UK such bodies include the Commission for Racial Equality,
the equal Opportunities Commission and the Disability Rights commission.
b) No job applicant or employee is disadvantaged or receives less favorable treatment at any stage of their
employment on grounds that are not relevant to good working practice.
c) Our employees are made aware of equal opportunity issues to ensure they do not discriminate (whether
knowingly or otherwise) and they fully understand what behaviour is expected of them.
d) Reasonable adjustments will be made for those with disabilities. We will ensure that if an employee becomes
disabled whilst working for us that we will do everything possible to allow them to keep doing so.
e) We promote equality by developing and maintaining positive measures (where we are permitted to do so within
the law) to recruit and retain individuals from disadvantaged groups e.g. those who are disabled.
f) Harassment, bullying or any other unwanted behaviour is not tolerated in the work place.
g) A procedure for dealing with complaints is apparent in the departments of the company.
All our employees are responsible for ensuring that this policy standard is effective.
Disciplinary action may be taken against those who do not adhere to it.
In addition all members of managerial staff are required to:
a) Ensure that all employees are aware of this policy standard and that it is carried out on all levels within
Product Shop International ltd.
b) Ensure that the requirements of this policy standard is incorporated in the following processes.
Recruitment and Selection
Contracts of employment
Appraisal and promotion
Training and Development
Disciplinary and grievance
a) Ensure that all employees are aware of their rights and responsibility within the law.
b) Provide the necessary guidance to employees to implement this policy standard.
c) Ensure the mechanisms exist for monitoring the continual effectiveness of this policy standard.
Responsibility and Authority
This policy is issued under the authority of the Development Manger of Product Shop International ltd.
Responsibilities for implementing this policy standard are set out below-
a) Responsibility for the achievement of this policy lies with the management of Product Shop International ltd.
b) Managers are responsible for implementing the policy in everyday activities and operations.
c) The Human resources manager is responsible for updating the policy in accordance to any changes in legislation.
They are also responsible for the guidance of employees of this policy and how best to adhere to it.
Evidence of Compliance
The Human resource manager will carry out regular monitoring of the profile of the work force to enable the
identification of any trends and ensure that the diversity of our work force reflects the community in which we
Product Shop International Ltd Copyright Statement.
1.1 This document was created by SEQ Legal advice.
2. Copyright notice
2.1 Copyright (c)  Product Shop International Ltd.
2.2 Subject to the express provisions of this notice:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and
the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Copyright licence
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) Print pages from our website;
(d) Stream audio and video files from our website;
subject to the other provisions of this notice.
3.2 Except as expressly permitted by the other provisions of this notice, you must not download any material from our website or
save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other
3.4 Except as expressly permitted by this notice, you must not edit or otherwise modify any material on or from our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website, save to the extent expressly permitted by this notice.
4. Acceptable use
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance,
availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal,
fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to)
any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data
extraction and data harvesting) on or in relation to our website without our express written consent.
5. Report abuse
5.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please
let us know.
5.2 You can let us know by email firstname.lastname@example.org.
6. Enforcement of copyright
6.1 We take the protection of our copyright very seriously.
6.2 If we discover that you have used our copyright materials in contravention of the licence set out in this notice, we may bring
legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be
ordered to pay legal costs.
7.1 You may request permission to use the copyright materials on our website by writing to us by email or post, using the contact
details published on the website. See Contact us above.